Sarah Jones: Activity About Popular
Sarah Jones

Member Since:
July 17th 2012
30 Posts
Library is empty, (there are no available Volumes)
by Ali Quintana 5 years ago
I have seen so many tuts but can not seem to fix the fact that: My Davinci resolve 11 (dongle version) LIBRARY only shows one folder and it is a Scratch volume. I know this because it is Indicated by
Re: Library is empty, (there are no available Volumes)
by Sarah Jones 5 years ago
Hi Ali, What you describe sounds normal on a Windows system. Volumes are added to the Library by adding them to the Scratch Disks in Preferences Media Storage, and a volume that is a scratch disk will
Davinci Resolve 11 Wow what a surprise
by Frank Baglino 5 years ago
Last night I installed Resolve 11 onto my 15" MacBookPro hoping to enjoy some of the new features. The attached screen grab is what I saw when opening a DPX file sequence from a previous project. I di
Re: Davinci Resolve 11 Wow what a surprise
by Sarah Jones 5 years ago
Hi Frank, I sent you an email a little while ago, but I wanted to follow up here for any other users who might possibly come across this issue. When the files were analyzed, it was determined that the
xml output
by Darren Coombes 5 years ago
I am rendering a resolve 10 project back to "final cut pro XML round trip" and it keeps outputting a .fcpxml file, not a .xml file which I can't seem to read back into final cut pro 7. Any ideas why
Re: xml output
by Sarah Jones 5 years ago
When you choose one of the "Final Cut Pro" Easy Setups in the current Resolve 10, the resulting XML will be a .fcpxml used in FCP X. You can achieve a .xml file by choosing "None" in your Easy Setups
+1
black frames on R3d are back
by Nat Jencks 5 years ago
Just opened up an older project which was fine when I wrapped it but need to export a few shots. It seems that Resolve 10.1.4 has reverted (for me) back to the problem where some shots show up black.
Re: black frames on R3d are back
by Sarah Jones 5 years ago
For OS X 10.8.5 users, please try CUDA 6.0.37 with the current NVIDIA web driver for your GPU as opposed to the OS X driver version. You can download the NVIDIA Driver Manager to update your drivers a
Temporal noise reduction doesn't work on track node?
by Nat Jencks 6 years ago
Temporal noise reduction doesn't seem to work for me when applied on a track node Is this a bug or a feature I can see that it might be problematic as it would tend to smear blur edits, as happens whe
Re: Temporal noise reduction doesn't work on track node?
by Sarah Jones 5 years ago
Hi Nat, Sorry for the delay but I just came across this post. Spatial NR does work in track mode, but Temporal NR does not. I think Temporal NR might be limited to Clip mode due to the way the frames
BMCC -> Decklink Quad -> MediaExpress ... &&^%$#!@... MediaExpress -> Decklink Quad -> ATEM TV Studio
by Den Raphaely 6 years ago
I am admittedly a newbie, but who would have thought * A Black Magic Cinema Camera clip can be captured via Decklink Quad to Media Express * A clip in MediaExpress can be played via Decklink Quad to A
Re: BMCC -> Decklink Quad -> MediaExpress ... &&^%$#!@... MediaExpress -> Decklink Quad -> ATEM TV Studio
by Sarah Jones 6 years ago
Hi Den, The feature Chad is referring to is related to the SDI output on the Blackmagic Cinema Camera, not the Thunderbolt output. If you would like to connect the SDI of the camera directly to the SD
29.97 Output from Premiere
by Jonathan Hensley 6 years ago
Hello world. I am having an issue my with Intensity Extreme and Premiere 6. I do not have a sequence setting for 1080P at 29.97. I have contacted BMD support, and the customer service rep said she was
Re: 29.97 Output from Premiere
by Sarah Jones 6 years ago
Hi Jonathan, From our conversation in August, we determined that the DeckLinkPresets.zip contents were not installing on your system, leaving Premiere CC to only use the IntensityPresets.zip contents
Decklink Drivers
by Marc Lucas 7 years ago
I can't find any driver download page on the BM Website. I have a Decklink Studio card and currently running 7.9.6 of the software but having loads on crashes with FCP6 when using various file types (
Re: Decklink Drivers
by Sarah Jones 7 years ago
Hi Jim, It does look like the site is down at the moment. If you could send us an email at support-usa (at) blackmagicdesign (dot) com I'll see if I can get you the version of the driver you're lookin
+1
Dropped Frames on Mountain Lion
by Bernardo Brik 7 years ago
I installed Mountain Lion on my Mac Pro 8 core. Everything seems to work fine, but FCP 7.0.3. I get dropped frames after a few seconds of playback. This system works fine with Lion. Any ideas My setup
Re: Dropped Frames on Mountain Lion
by Sarah Jones 7 years ago
As an update for those following this thread, we have reproduced the issue here in our lab and it has been passed up for investigation. Regards, Sarah Support Representative Blackmagic Design Inc.
Dropping Frames with DeckLink Extreme 3D+ in FCP 7.
by Brandon Kraemer 7 years ago
Note: I have submitted this to tech-support but so far I have heard nothing other than it's a throughput issue (hard drives) which it is almost certainly not. Recently I replaced my Kona 3 with a Blac
Re: Dropping Frames with DeckLink Extreme 3D+ in FCP 7.
by Sarah Jones 7 years ago
As an update to anyone following this thread, we have reproduced this issue in our lab and logged it for investigation. Regards, Sarah Support Representative Blackmagic Design Inc.
Ultrastudio SDI - Working?
by Bo Skelmose 7 years ago
Hi Anyone having this working without problems on a PC with Premiere CS5, 5.5 or 6 Need to hear just a little positive before I order one. Bo
Re: Ultrastudio SDI - Working?
by Sarah Jones 7 years ago
Hi Peter, I couldn't say if this would be specifically listed in the Readme file. Not all fixes are outright listed and sometimes get bundled under a general improvements type description. I'll try to
UltraStudio Express Where are you?
by Chris Tompkins 7 years ago
http: www.blackmagicdesign.com products ultrastudio3d Stills says "shipping Q2" on the website. I have been waiting months for this device... Chris Tompkins Video Atlanta LLC
Re: UltraStudio Express Where are you?
by Sarah Jones 7 years ago
Hi John, You can email our Support account at support-usa (at) blackmagicdesign (dot) com. Regards, Sarah Support Representative Blackmagic Design Inc.
Possible to capture DigiBeta or Beta SP PAL with USB h.264 video recorder?
by Raoul Hernandez 7 years ago
Hi there, I have some PAL VHS, BetaSP and DigiBeta footage to transfer while in Europe. I'll only have my Macbook Pro while there and so I'm thinking of renting the necessary decks and outputting thro
Re: Possible to capture DigiBeta or Beta SP PAL with USB h.264 video recorder?
by Sarah Jones 7 years ago
Hi Raoul, An out of spec signal will typically manifest as black through the hardware. More often that not, you'll see the video flicker between picture and black at a high frequency. The tracking iss
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