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Matthew Mullen

Member Since:
March 30th 2009
746 Posts
100 posts500 posts
Location:
HAVERHILL MASSACHUSETTS
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Michael Morabe
Terrablock mac manager won't show up volumes
by Mirko Perri 5 months ago
Hello I have a bizzare issue with Terrablock Mac Manager 6.1.0 on OSX High Sierra. It is a new installation, It is connected by ethernet, it seem that everything works well, I see the list of volumes
Re: Terrablock mac manager won't show up volumes
by Matthew Mullen 5 months ago
Hi Mirko, The issue here is that the platform you are running the Manager on is much newer than the manager version you are running. Changes have been made to support High Sierra but they will require
Adobe premiere 11.1.2 start/stop delay on timeline playback
by Alex Jacobs 1 year ago
Hey Everyone, We are having and issue where audio, video, and playhead don't start for about 1 second pressing play and doesn't stop for about 1 second after pressing pause. Everything else seems to p
Re: Adobe premiere 11.1.2 start/stop delay on timeline playback
by Matthew Mullen 1 year ago
I think Greg is on the right track here. You could disable the hardware and or try disabling the mercury playback engine as a test. Run some media local as well if neither of those help. Once you narr
TerraBlock Manager changes drives randomly from Write to Read
by Brandon Maughon 1 year ago
I'm having some problems with my TerraBlock Manager. On multiple machines, I will mount drives as write and once I open Avid Media Composer it will change the drives from write to read. I've tried reb
Re: TerraBlock Manager changes drives randomly from Write to Read
by Matthew Mullen 1 year ago
Brandon, It sounds like your issues may be because of drive problems. You should send the system event log from the Terrablock Server to our support team along with any client side error messages, beh
Measure multi-stream and simultaneous read/write speeds?
by Blase Theodore 1 year ago
I use the blackmagic to quick test disk speeds, but thats only doing a single file stream. I'd like to know what performance hits look like under multi-read and simultaneous read write scenarios. Does
Re: Measure multi-stream and simultaneous read/write speeds?
by Matthew Mullen 1 year ago
You may want to look into IoMeter. http: www.iometer.org The GUI is windows only but can run benchmarks on the mac using the Dynamo agent. You'll probably have to read through the docs.
AVID - PC - project very slow. Opening and closing bins and making edits.
by Devin Clarke 2 years ago
Hi, I'm hoping someone can help me. I have media composer 8.6.4 and its taking a long time to make any changes to the project. Any edits, closing opening bins or windows, takes to the count of 10. Its
Re: AVID - PC - project very slow. Opening and closing bins and making edits.
by Devin Clarke 2 years ago
oops, That's my bad. Thanks for your help though. Cheers. The pessimist complains about the wind; the optimist expects it to change; the realist adjusts the sails. -William Arthur Ward, college admini
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Matthew Mullen liked this 2 years ago
OT: Terrablock and Anti-virus software
by Scott Witthaus 2 years ago
Disclaimer: I am not an engineer or IT person. This is being translated through my wee brain. At the VCU Brandcenter where I teach, we have a terrablock system for 21 Mac Pro's running FCPX and other
Re: OT: Terrablock and Anti-virus software
by Matthew Mullen 2 years ago
Scott, Fibre or Ethernet attached Generally the Tools drive on fibre attached machines can be added to an exclusions list in the Anti-Virus which should allow connectivity.
Terrablock volumes fragmentation
by Michele Gaudiano 2 years ago
Hi there, Today I've copied a video file (PR proxy) in an almost full volume and I had a lot of drops during a playback of a very simple ProTools project.. I've tried to find around some precise infor
Re: Terrablock volumes fragmentation
by Matthew Mullen 2 years ago
Hello Michele, Sorry to hear you are having issues. The volumes themselves should not need to defragmented. The first step in troubleshooting this would be to create a new volume as a test and see if
Feature Requests
by Ricky Barrow 3 years ago
Is there a place to submit a feature request, specific to the client manager Thanks! Ricky
Re: Feature Requests
by Matthew Mullen 3 years ago
Please send any requests to support@facilis.com -Matt
Avid 8.2-8.4 hanging for 30 minutes or more at "Initializing Media Streams Manager"
by Sean Campbell 3 years ago
Hi there! We have four "symphony" Avids and several "media composer" Avids running 8.2-8.4, and they all have the same issue now of booting for 30-45 minutes while hanging on "Initializing Media Strea
Re: Avid 8.2-8.4 hanging for 30 minutes or more at "Initializing Media Streams Manager"
by Sean Campbell 3 years ago
Many thanks to you, Matt. Absolute life-saver. Take care out there.
+1
Matthew Mullen liked this 3 years ago
Issue sharing AE project between mac and PC
by Stephen Ondik 3 years ago
We are looking to add PCs to our Mac office and have been running tests with Adobe products. We have an issue when trying to open many different projects all created on mac, on the PC. The first issue
Re: Issue sharing AE project between mac and PC
by Matthew Mullen 3 years ago
ok,thanks. I'll see what I can figure out.
Terrablock: Tools disappears once Terrablock goes to launch????
by Ryan Turner 3 years ago
This morning we had no issues, but now as we try and launch TerraBlock Manager; TOOLS icon on the desktop disappears. The we get a "toot cannot be found" message. Once we quit out, TOOLS reappears on
Re: Terrablock: Tools disappears once Terrablock goes to launch????
by Matthew Mullen 3 years ago
Ryan, We are going to need to troubleshoot this. Can you contact our support department E-mail: support@facilis.com We can circle back here with the resolution.
News: ABS-CBN’s iPost Deploys Large Facilis Technology SSD Hybrid Shared Storage System
by Cow News Droid 3 years ago
Philippines-based integrated post production facility puts 288TB shared storage system at heart of new media asset management architecture supporting national commercial broadcast television & rad
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Matthew Mullen liked this 3 years ago
Facilis and Ginkosolutions
by Fred Matthews 3 years ago
Anyone use Ginko solutions' "Bulk Uploader for the Lazy" to upload YouTube videos We just purchased it but it doesn't seem to like the Facilis and I'm curious if anyone else has or is using it and wha
Re: Facilis and Ginkosolutions
by Matthew Mullen 3 years ago
Fred, Can you elaborate on the issues you are having with the software and the Facilis volumes
FC logging Error - Multiple connection detected by the local host
by Michele Gaudiano 3 years ago
Hi there, I m experiencing an issue using the manger on a mac client connected via FC. I put the 8GB atto FC card that was on another mac on the mac pro where now I have the problem, on this mac pro w
Re: FC logging Error - Multiple connection detected by the local host
by Matthew Mullen 3 years ago
Michele, Glad you figured out how to work around it. Are you running V6.5.5 of the Terrablock software Or are you on an earlier version
TerraBlock Manager unexpectedly quit....
by Ryan Turner 3 years ago
We have 5 edit bays connected to a Facilis Terrablock. Today for some unknown reason only 1 bay can connect to the Facilis. The other bays immediately go to a "TerraBlock Manager Quit" warning. Two ba
Re: TerraBlock Manager unexpectedly quit....
by Ryan Turner 3 years ago
Hi Ricky, I just got off the phone with Facilis. It is a leap year issue. In order to fix we have to set our desktop clocks to yesterday and relaunch. Once we relaunched we then needed to remove the "
+1
Matthew Mullen liked this 3 years ago
Cannot Color Folders on Facilis
by Sebastian Mendoza 3 years ago
Good Afternoon, When using a Mac, I cannot color folders on facilis terablock 5.6. When I color a folder then select another folder then go back to the folder i colored, it does not stay the color I s
Re: Cannot Color Folders on Facilis
by Matthew Mullen 3 years ago
Sebastian, This is an issue with the Facilis version. V6.x resolves this issue. Please contact support for help upgrading. support@facilis.com
+1
How to uninstall Continuum 6 mac
by Girshon Rutstein 10 years ago
I tried Continuum 6 for AE CS3 on iMac and it messed up my drop down effect menu. I also tried on my mac pro. The same thing. How do I remove plugins. I finally found a them in Library, Application Su
Re: How to uninstall Continuum 6 mac
by Dan Pinard 4 years ago
Thank you. This post saved my butt! Tucson Dan
+1
Matthew Mullen liked this 4 years ago
FCPX 10.1.2 issues
by Alex Babich 5 years ago
Hello. We have just updated our FCP system to 10.1.2, and have a couple of strange bugs that no one else seems to have, except for our three systems here. I have scoured the internet and can't seem to
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Nicky Velasquez liked this 5 years ago
Re: FCPX 10.1.2 issues
by Matthew Mullen 4 years ago
Anyone still having an issue with this please shoot me an e-mail. matt@facilis.com
Mulit-write Volumes show mounted but PC will not recognize
by Ricky Barrow 5 years ago
We have 6 identical Win 7 systems, only one will not mount multi-write volumes. Manager shows volumes mounted but PC will not recognize. We did replace the hard drive from RAID-OS to SSD, ran updates
Re: Mulit-write Volumes show mounted but PC will not recognize
by Ricky Barrow 5 years ago
Problem resolved!! Thanks to Facilis TerraBlock Support - their support is unparalleled! Ricky
+1
Matthew Mullen liked this 5 years ago
Unity Media Creation Settings refuse to behave
by Max Prum 5 years ago
We are working on a reality show with numerous stations working on an Avid unity. The terrablock contains several different partitions. For some reason the media creation settings seem to keep changin
Re: Unity Media Creation Settings refuse to behave
by Matthew Mullen 5 years ago
Mac's or PC's
Clip play problems in sequence - exception: SWCodecInterfaceMP2LG::SetupDecode m0utAVS is NULL
by Tim Moody 5 years ago
Hi All, am a newby on here, and with Avid, and looking for some help! On my 10.6.8 Macbook Pro I am doing some simple editing, in preparation for my upcoming exam. Working from an external My Passport
Re: Clip play problems in sequence - exception: SWCodecInterfaceMP2LG::SetupDecode m0utAVS is NULL
by Matthew Mullen 5 years ago
If you mark in and out around the clip on the timeline and play in to out does it still error Are there other tracks or effects at that spot on the timeline
Avid MC 7 can't transcode XDCAM EX
by Josh Nikon 6 years ago
Hey guys, I have about 17 MC systems here and I have 1 computer that will not transcode xdcam ex media .. I am transcoding from SAN or LOCAL (tried both) to our Facilis Terrablock 24d ... I am consist
Re: Avid MC 7 can't transcode XDCAM EX
by Matthew Mullen 6 years ago
This is bizarre to say the least. Does the Mac or Avid console give any useful information
Upgrade to new Terrablock 5.7 software
by Mark Underkofler 6 years ago
Just a note to folks that haven't upgraded yet and are using an older version. UPGRADE! We are seeing much improvement in render and saving times in Adobe Premiere. Dramatic improvement. By a factor o
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Matthew Mullen liked this 6 years ago
Re: Upgrade to new Terrablock 5.7 software
by James McKenna 6 years ago
Thank you Mark! Good advice. Jim McKenna Facilis Technology 978-562-7022 x101
File Retrieval Software
by Don Greening 6 years ago
Does anyone have a recommendation for a trusted file recovery program I bought one from the App Store but its results were less than stellar. It took the app hours to scan the external drive but then
Re: File Retrieval Software
by Don Greening 6 years ago
Thanks for your recommendations, Matthew. I have since bought a program called R-Studio (http: www.r-studio.com) and it works as advertised. It's a slow scan as well (7+ hours on a 1.5 Gbyte array) bu
+1
Matthew Mullen liked this 6 years ago
San vs nas at nab
by Richard Milner 6 years ago
I ran into a GB labs rep in an elevator in my hotel. Long story short, I'm looking for shared storage and was sure I'd be going with a SAN. I have 3 active edit seats (PrPro) and an art and sound stat
Re: San vs nas at nab
by Lin Brummett 6 years ago
Bob speaks the truth. My two cents worth would be to look hard at the support you get with the product, you will need it at some point usually when you can least afford to be down. We have Facilis and
+1
Matthew Mullen liked this 6 years ago
Avid MC 6.5 - Playhead begins to jump/shudder before crash with no error
by Kendall Smith 6 years ago
We're running MC 6.5.0 on MacPros, software only, and have encountered this problem on a couple of the systems. The playhead will suddenly begin to jump back and forth over a couple frames and the sof
Re: Avid MC 6.5 - Playhead begins to jump/shudder before crash with no error
by Matthew Mullen 6 years ago
Kendall, Can you get me the system event log from the Terrablock server matt@facilis.com
Can't Link to media
by Jamal El-Amin 6 years ago
We just upgraded our terrablock unity to multi user and I'm having trouble relinking to some media. Trouble started when I consolidated a clip from external drive to man san volume. It appeared online
Re: Can't Link to media
by Jamal El-Amin 6 years ago
Thanks Shane. Sorry for the mis-association. Matt at Facilis has been doing a great job assisting me. Thanks for all of your help. Jamal
+1
Matthew Mullen liked this 6 years ago
Terrablock won't eject
by Sam Crutsinger 6 years ago
I have a 10.8.2 system running TerraBlock Manager 5.7. ATTO Celerity FC-82EN fibre connections. I have some read-only volumes mounted that refuse to go away. I've used TerraBlock Manager to Unmount an
Re: Terrablock won't eject
by Sam Crutsinger 6 years ago
Matt found the culprit for me. In the ATTO ConfigTool, under the NVRAM tab, Connection Mode was set to PTP Preferred. It needed to be Point-to-Point(PTP). Once I made that change, the volumes are moun
+2
Matthew Mullen liked this 6 years ago
Opening and closing projects takes forever
by Chris Coote 6 years ago
Every time I open or close a project, it takes 5 to 10 minutes. What is going on here My project files and media are on a terrablock partition and I am using an 8 core mac pro running 10.7.4. My proje
Re: Opening and closing projects takes forever
by Matthew Mullen 6 years ago
Chris, Does the delay still happen if you move the project file and open locally
Suddently doesn't work with PC
by Kate Ushakova 6 years ago
After IT pushed out some kind of update (only god knows what now...) Terrablock doesn't show the contents of the volumes it is mounting. The volumes look that like they mounted fine (green) but there
Re: Suddently doesn't work with PC
by Matthew Mullen 6 years ago
If you unmount then remount he volumes via the manager do the contents reappear If this doesn't help can you call our support line or e-mail support@facilis.com with your contact info -Matt
+1
Matthew Mullen liked this 6 years ago
multiple copies of plug-in
by David Barker 13 years ago
When I launch AE, I get an error message that I have multiple copies of a plug-in, and that I should delete or move them. Trouble is, I have searched my entire drive and only come up with one plug-in
Re: multiple copies of plug-in
by William Ramsey 7 years ago
Thank you for the tip. After repeated searching, I was finally able to find the duplicate fxfactory plugins in the MediaCore folder you mentioned.
+1
Matthew Mullen liked this 6 years ago
Problems outputting hour long show
by alan loshbaugh 6 years ago
Hey all; Alan Loshbaugh with KOMU-TV, Columbia MO here. First post, I did look at faq first. We work on Final Cut Studio Pro 7.03. Our media is on a facilis raid server. OS 10.5.8. Aja kona LHe video
Re: Problems outputting hour long show
by Matthew Mullen 6 years ago
Thanks Alan. We do our best. Glad we got it sorted out for you. Don't hesitate to contact me if you need anything else. -Matt
Terrablock partitions corrupt with Lion
by Benny Christensen 7 years ago
I'm having an issue with my Terrablock drives and Lion. I have four partitions in a RAID5 setup. The other day one of the partitions comes up as corrupt. So I copy everything to other drives and refor
Re: Terrablock partitions corrupt with Lion
by Matthew Mullen 6 years ago
Ben, If you continue to have issues feel free to shoot me an e-mail and set up a time to get on a call. matt@facilis.com
Pre Pro Scratch disk write protected or unavailable????
by Don Cobble 7 years ago
I recently installed CS5.5 Production Premium. I am just learning it. I did a little test work on it all was well. I did a backup of system, then checked the backup and now my Pre Pro will not access
Re: Pre Pro Scratch disk write protected or unavailable????
by Thomas Trudzinski 7 years ago
FOR FUTURE REFERENCE: Try this first before wrecking your brain on other methods if you are on a Mac. Hold down the option key, click the Premiere Pro icon and let the program start until the menu com
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Matthew Mullen liked this 6 years ago
Lost deck control in Xpress Pro Mojo
by Michael Volkening 7 years ago
New problem on an old system. System specs should be in signature below. Yesterday I got a NO DECK reading in the timecode window in the Capture tool. Usually a quick check to see if everything is rou
Re: Lost deck control in Xpress Pro Mojo
by Matthew Mullen 7 years ago
Power cycle the Mojo
Calling Dr. BOB! formatted raid
by Kevin Christopher 7 years ago
One of the vampires who works here formatted one of the raids last night. Luckily he stopped the moment he realized what went wrong. What is the best course of action for recovery Mac OSX 10.6.8 Arecc
Re: Calling Dr. BOB! formatted raid
by Matthew Mullen 7 years ago
You could try Data Rescue, I've had success in the past. You will need the space to recover to. http: www.prosofteng.com products data_rescue.php
Pro Tools Volume size limit?
by Matthew Mullen 7 years ago
I've seen Glyph and G-tech list that Pro tools will not work properly with volumes over 2TB. I have however not been able to find an official limitation from Avid Digidesign. Anyone know if a document
Re: Pro Tools Volume size limit?
by Ty Ford 7 years ago
Hello Matthew and welcome to the Cow Audio Forum. Have you seen this http: duc.avid.com showthread.php t=288992 Regards, Ty Ford Cow Audio Forum Leader Want better production audio : Ty Ford's Audio B
I get darker images when exporting for Boris Red
by Michael Allen 8 years ago
If I bring in a ProRes clip and add effects and then export. When I drop it in my FCP timeline, it looks darker. What am I doing worng Thanks, Mike
Re: I get darker images when exporting for Boris Red
by Matthew Mullen 8 years ago
Toggle safe levels on off
Black X's Just Appeared in BCC FX
by Ken Evans 9 years ago
Hi, I'm in a desperate hurry... Today after having BCC installed for a year on our systems, we start getting black X's through all effected clips. I've emailed Boris but no response so far so I'm tryi
Re: Black X's Just Appeared in BCC FX
by Matthew Mullen 8 years ago
Michael, You need to contact support for this, I no longer work there. Shoot a description of the issue to support@borisfx.com
BCC Chhromakey unit v6 woes...
by Phillip D'Annibale 8 years ago
So this problem stems back a little bit of time. I had purchased 2 licenses of the BCC chromakey unit version 6 in May 2010...I wish I would have known 7 was right around the corner :( I had made a po
Re: BCC Chhromakey unit v6 woes...
by Matthew Mullen 8 years ago
Phillip, Very sorry about that. Should have passed your case along when I left. I'm sure they'll be able to get to the bottom of your issues. -Matt
Media100HD 11.5.1 compatible with OSX 10.5.x?
by Jaeson Koszarsky 9 years ago
I'm currently running Media100HD 11.5.1 on a DualG5 with OSX 10.4.11. Is it safe to upgrade OSX to 10.5.x with my older version of Media100HD Thanks, Jaeson
Re: Media100HD 11.5.1 compatible with OSX 10.5.x?
by Matthew Mullen 9 years ago
I believe 11.5 was only qualified for 10.4 though I may be wrong. It may be best to upgrade Media 100 as well.
What will happen to my CS4 files?
by Mark Rothman 9 years ago
If I upgrade to Premiere Pro CS5 can I still open CS4 files with Red 4.3 filters applied, or do I have to wait for the Red 5 update Exactly how incompatible is 4.3.3 with CS5 It's the only thing keepi
Re: What will happen to my CS4 files?
by Matthew Mullen 9 years ago
Red 4 is not 64 bit therefore it will not install into CS5 currently.
Windows 7 Ultimate and Boris Continuum 6 in AECS3
by Mark Santella 9 years ago
Just upgrade to Windows 7 Ultimate 64 bit and Boris 3d objects crashes After Effects. All other Continuum functions work fine. Quad Core, Quadro FX 1500 (latest drivers). Thanks for any insight on thi
Re: Windows 7 Ultimate and Boris Continuum 6 in AECS4
by Matthew Mullen 9 years ago
E-mail those details to support@borisfx.com and they should be able to take care of you.
Vs 12.1.3 problems playing back
by Joshua Young 9 years ago
Hello Recently my Media 100 System is having more and more problems playing back video. I thought it was a memory problem but upgraded to 6 gigs and im still getting "real time errors occurred where t
Re: Vs 12.1.3 problems playing back
by Matthew Mullen 9 years ago
Are you sure your media is DVCPro Check your bin in list view.
Kona driver v8?
by Charlie Atlas 9 years ago
With M100 Suite 1.6.1and LHe board, should I be using the new Kona v8 driver or the Kona v7.5.1 version
Re: Kona driver v8?
by Matthew Mullen 9 years ago
7.5 driver is the correct one
pixelization XML Transfer
by Dustin Ward 9 years ago
I imported my FCP XML into After Effects and it is super pixelated. Any suggestions I just downloaded the newest version of XML Transfer from the Boris site about 15 min. ago.
Re: pixelization XML Transfer
by Matthew Mullen 9 years ago
Glad you were able to resolve the issue.
lost timeline
by martin roberts 9 years ago
I have updated from Media100 8.2.3 running on a PPC G4 to Suite 1.5 on an intel Powerbook Pro. Generally l have had no problems bringing v8 programmes into suite 1.5 complete with Boris graphics. I ha
Re: lost timeline
by Matthew Mullen 9 years ago
You should probably contact support on that one. M100 support is support@media100.com
BCC UpRez and Premiere Pro CS5
by john ray 9 years ago
I installed the trial version of Uprez for PPro CS5 but when I open Premiere I do not see the effect under the Video effects tab.
Re: BCC UpRez and Premiere Pro CS5
by Matthew Mullen 9 years ago
John, Glad you figured it out. -Matt
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