James McKenna: Activity About Popular
James McKenna

Member Since:
February 14th 2011
53 Posts
Problems with the Terrablock 24D in a film school
by Ernesto Suarez 2 years ago
Hi, Our film school acquired a Terrablock 24D, 96TB, so the students can work their Avid Media Composer projects in different workstations but we are more than 200 students, and we can't create more t
Re: Problems with the Terrablock 24D in a film school
by James McKenna 2 years ago
Hi Ernesto, I understand your frustration. This is why we are increasing the number of volumes, and this change is in development. A small percentage of our users will need this feature, but for those
"Unknown" user can't be deleted from TerraBlock
by Yonni Banin 3 years ago
Hey Guys, For some reason I have a few "Unknown" users listed in my TerraBlock Manager which I can't delete and I think they cause some issues. Don't know if it's related, but on some clients, when I
Re: "Unknown" user can't be deleted from TerraBlock
by James McKenna 3 years ago
Hi Yonni, When you see unknown user, it means the server has processed a login but can't get the host name. This normally only occurs on fibre channel clients that have scanned the server on boot but
Terrablock vs DDP
by Salvador Garza 4 years ago
Hi everyone! Been tasked with selecting a shared storage solution for a postproduction house. Currently running on a 32TB XSan that's well above 80% utilization. (Permissions nightmare due to a last m
Re: Terrablock vs DDP
by James McKenna 4 years ago
Chris, From what I've seen in the market these past many years, avoiding the Windows licensing fees and increased cost of server OS is the primary reason for basing a NAS on Linux. There are many Wind
Mirror Volumes from one TB to another
by Trevor Cable 4 years ago
This morning our Terrablock 24D went down and we lost a volume. Support got us back up in about 45 minutes but our Director had to leave his edit session because of this. We were unable to recover our
Re: Mirror Volumes from one TB to another
by James McKenna 4 years ago
Hi Trevor, I heard about your crash yesterday, it's an error we haven't seen before and we'll have more information once we look through the logs. As for the volume - in the rare case where a file sys
[info] Expand Terrablock: renew all the HDD
by Michele Gaudiano 5 years ago
Hi there, I need to expand my Terrablock 24D from 2TB HDDs to 4GB HDDs. Have you experience in that Is it possible to simply bakup my files and change hard drives or I need to buy the very expensive e
Re: [info] Expand Terrablock: renew all the HDD
by James McKenna 4 years ago
Hi Michele, TerraBlock is a turn-key system and as such, only Facilis drives are approved for the job. We wouldn't be able to publish accurate stream counts, provide block-level virtualization or soft
Facilis issues staying connected to drives - Folder content goes blank
by Maria Wardian 6 years ago
SET UP: The set up at our commercial post-production house involves a Facilis version 5.7.3 running two chassys of drives; about 60 GB total. All drives are created Tandem, Raid 5, Multi-user write pe
Re: Facilis issues staying connected to drives - Folder content goes blank
by James McKenna 5 years ago
Hi Jesper, There are some common factors that can cause this behavior, like the ones that Shane mentions, mostly with 2012 iMacs on 10.8. However you shouldn't think of this as a software-only issue.
ethernet vs. fiber
by Trevor Cable 5 years ago
Greetings, We have two Terrablock systems which we've been using for the last year and half. So far, they are working great. However, our lead editorial today asked me about making it faster in regard
Re: ethernet vs. fiber
by James McKenna 5 years ago
Hi Trevor, Before you spend on new hardware let's figure out if the slowdown could be coming from somewhere else. We have best practices when it comes to project location and settings that will help a
How to decrease volume size?
by Frank Collins 5 years ago
We are cleaning up our Facilis and can't get a volume to decrease in size although our tech did a demo last week- so we know it works. We've tested using single write, multi-write, tandem, volume a-z
Re: How to decrease volume size?
by James McKenna 5 years ago
Hi Frank, In the first release of this feature you have to do it from the TerraBlock server on Multi-user Write volumes, or you can do it from the Windows client if the volume is mounted Single-user W
Need to shutdown Terrablock server
by Frederic Lumiere 5 years ago
I need to shutdown a facillis terrablock server safely to move it to a new location. Does anyone have instructions on how to do that
Re: Need to shutdown Terrablock server
by James McKenna 5 years ago
Hi Frederic, The shut down procedure is simple, just unmount volumes from the client systems or turn them off, then initiate a standard windows shut down on the server, or use the power button on the
Workflow advice needed
by Luke Hale 5 years ago
Howdy, I just took a job with a new organization and they are running all editing operations on a directly attached SAN at our studio location. It is lightning fast for the seven or eight machines tha
Re: Workflow advice needed
by James McKenna 5 years ago
Wow Bob, that list gets longer every year. There's even more but I'm not going to name them! Jim McKenna Facilis Technology 978-562-7022 x101
@Eric Hanson - 4K dpx files
by Bob Zelin 7 years ago
Hi - I know that we will speak later today, but in case I am wrong - even in my research, I wanted to post this - specifically to see if Facilis will state what their max bandwidth is with 16Gig Fibre
Re: @Eric Hanson - 4K dpx files
by James McKenna 7 years ago
Bob, Funny enough at the time you were writing this we were on our way to an event in NY to show 4K playback (among other things) at the Digital Arts theater on West 29th. (tinyurl.com FacilisNY3-14)
High School GigE Video SAN
by Ryan Hayes 7 years ago
I looked into this a couple of years ago, but funding fell through. I was told to get a quote because there might be some funding. A buddy of mine has it setup on the super cheap at another school. A
Re: High School GigE Video SAN
by James McKenna 7 years ago
Hi Ryan, If you give me a call or email me off list, we can talk about a product that may suit your needs and budget. Thanks, Jim McKenna Facilis Technology james@facilis.com 978-562-7022 x101
Setting up Shared Video Storage for Shoestring Documentary
by Ryan Garrett 7 years ago
Hi - We are editing a documentary on a very tight budget and are in need of a Shared Video Storage solution that can accommodate 2-3 MacPro FCP stations editing Apple ProRes 1920x1080 with a good amou
Re: Setting up Shared Video Storage for Shoestring Documentary
by James McKenna 7 years ago
Ok, the "really-really" took you out of the market for anything purpose built by a manufacturer. It seems like you're not into renting, which could get you a great system for a month, for a fraction o
Avid indexing on each launch.
by Scott Davis 7 years ago
We have a Terrablock with multiple Avid Media Composer and Symphony systems attached. Each time I launch an Avid project, it has to index the volume on the Terrablock. Is this indicative of a problem
Re: Avid indexing on each launch.
by James McKenna 7 years ago
Hi Scott, That indicates to me that there's a mod date change in on the host-named MXF folder. If the folder date is newer than the date of the databases, Avid thinks there's indexing to be done. This
Slightly OT - Curious about effective link aggregation (trunking) in OSX
by Ed Murphy 7 years ago
My apologies for being slightly off topic, but this seems to be the most appropriate forum for shared storage and networking discussions. I wonder if anyone can speek to my recent experience with link
Re: Slightly OT - Curious about effective link aggregation (trunking) in OSX
by James McKenna 7 years ago
"by charging a lot of money :)" That's right. The client software you're paying for has the ability to break up the requests along a dual paths. Each port has it's own IP address. I was out of Avid wa
Small video post production solutions
by Stephen Cooper 7 years ago
Hello I've been looking around and trying to find the best solution for an upgrade to our systems. We're a very small production company that currently has two people that both work on mac platforms u
Re: Small video post production solutions
by James McKenna 7 years ago
Hi Stephen. Our TerraBlock 8XS model is often overlooked because of it's limited capacity. while it does have limited capacity internally, it does offer some scalability. The TerraBlock 8XS uses the s
Avid won't recognize Unity Drives
by William Holden 8 years ago
Hey, I'm on MC 5.5, OSX 10.6.8, working off a Terrablock. So I am setting up another Avid for an editor that will be joining on this week. I installed Avid and I have all the Terrablock drives mounted
Re: Avid won't recognize Unity Drives
by James McKenna 8 years ago
Hi Will, Is this Single-user Write or Multi-user Write If Single-user, they should be showing up as local drives, not Unity drives. If Multi-user Write, they will show up as Unity drives if File Syste
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