Hans Swets: Activity About Popular

Member Since:
March 18th 2003
37 Posts
Hans Swets 5 years ago
I cancelled my subscription. Had to do in a chat. I will leave if it to pro/opponents to draw their own conclusion, I have mine.
We are still assisting other customers, thank you for your patience. You can also try our community forums, where experts are online 24/7.

We are still assisting other customers, thank you for your patience. You can also try our community forums, where experts are online 24/7.

We are still assisting other customers, thank you for your patience. You can also try our community forums, where experts are online 24/7.

You are now chatting with 'Meher'

Meher: Hello! Welcome to Adobe Customer Service.

Meher: Hi Hans

Meher: How are you doing today?

Hans Swets: Hello Meher,

Meher: I understand you want to cancel the subscription.

Hans Swets: My adobe cloud subscription ends May 7. I do NOT want to renew.

Meher: I will be more than happy to help you with this.

Hans Swets: well, thank you.

Hans Swets: Do you need more information form me?

Meher: Please allow me 2-3 minutes to check this for you.

Hans Swets: Oke

Meher: Thank you.

Meher: I see that you have the Creative Cloud membership (one-year) with Order#AD007783104

Meher:

Hans Swets: Correct

Meher: Before we proceed to cancel the membership, may I please know the reason for cancelling the subscription?

Hans Swets: I'm staying with CS6.

Meher: Thank you for the information.

Meher: However, let me inform you that Adobe will be moving to subscription in the future and having CS 6 would not be beneficial as Adobe will not be coming up with any upgrade now.

Hans Swets: End of discussion Meher, I want to cancel.

Meher: I understand that you would like to cancel your membership, and I will take care of that for you. However, would you be willing to continue your membership with an annual commitment if I can offer you the next month of your membership for free?

Meher: I am sorry for the trouble

Hans Swets: No

Meher: We are sorry to see you go. But before I go ahead and cancel your membership may I ask, If you would be willing to continue your annual membership if I can get you two free months of your annual Creative Cloud membership? You would only pay for ten months of the Creative Cloud at the current rate. Is this something that you would be interested in?

Meher:

Meher: You would only pay for ten months of the Creative Cloud at the current rate which would save you $100. Is this something that you would be interested in?

Hans Swets: I am not

Meher: Hans, you can use the same application with a storage space as compared to CS 6 and that too by paying for ten months

Meher: This can save you $40 also

Hans Swets: Meher did I not mention "end of discussion"? Please go forward with the cancellation of the subscription.

Meher: I understand that you would like to cancel the subscription as you no longer need it. I'll help you with the cancellation.

Hans Swets: Yes, please do

Meher: I am sorry for the inconvenience caused to you by us.

Meher: please allow me 3-4 minutes to help you with the cancellation.

Hans Swets: Oke

Meher: Thank you

Hans Swets: Meher, are you still there?

Meher: I am sorry for the delay

Hans Swets: Please tell me what is going on

Meher: I have successfully cancelled the subscription with Order#AD007783104

Meher: You will receive an email in this regard soon.

Meher: Is there anything else I can help you with?

Hans Swets: No, thank you, goodbye

Meher: You are welcome. It was a pleasure assisting you today.

Meher: Nice to have you on chat. Have a great day.

Meher: You may receive an email that will contain a link to complete an optional survey to provide your feedback on the support experience. Your feedback is very much appreciated.

Meher: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!

This chat session has ended.
Thank you for contacting Adobe.
Hans Swets 6 years ago
I wrote a post in beginning of January regarding cancelling the CC subscription.
My subscription started on May 06, 2013. At the time I was not clear clear what the deadline was to cancel the automatic renewal . Had a chat today with "Jim" at customer service.

You are now chatting with 'Jim'

Jim: Hello! Welcome to Adobe Customer Service.

Jim: Hi Hans.

Hans Swets: Hello Jim
Jim: I understand that you wish to cancel your subscription and I can take care of that for you.
Jim: If you could let me know the reason for cancellation, I can check and help you with our available options.
Hans Swets: CS6 is perfect for me, CC has no backward compatibility for Premiere and "NO Exit" strategy
Jim: You will get CS 6 applications as part of CC.

Hans Swets: Jim, I own CS6 and I really don't want argue with you
Jim: Sorry about that.
Jim: We would like to retain you as a customer. Your patronage is important to us. Would you be willing to maintain your subscription till the annual commitment and avoid the early termination fee if I offer you the next month of your membership for free?
Hans Swets: I want to cancel any membership after may 06, 2014
Jim: You have to cancel the subscription in the last month of the subscription, after Apr 7, 2014, to cancel as of May 6, 2014.
Hans Swets: What is the deadline date to avoid automatic renewal?
Jim: You have to cancel in the last month of the subscription or within 30 days of renewal to stop being enrolled in another annual commitment.
Jim: So, it is like a 60 day window.
Hans Swets: To clarify, as long as I cancel before May 06, there is no automatic renewal
Hans Swets: Who do I cancel within the last month?
Jim: Yes, that is right.
Hans Swets: sorry, meant how do I cancel within the last month
Jim: You may contact us via chat or call 800-833-6687 or cancel from your end.

Jim: Please refer this link to cancel in the last month.
Jim: http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscri...
Jim: Select " Cancel a month-to-month membership", you will find the steps under that.

Jim: You may also contact us via chat.
Jim: We are happy to help you.
Hans Swets: I will. Are you offering 1 month free (April)
Jim: Yes Hans.
Jim: Definitely.
Hans Swets: Oke, go ahead
Jim: I have successfully credited 1 free month to your subscription, by waiving off a payment on Apr 7, 2014.
Hans Swets: Thank you Jim. Goodbye
Jim: You are welcome.
Jim: Is there anything else I can help you with?
Hans Swets: No, thank you. Goodbye
Jim: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!

This chat session has ended.
Thank you for contacting Adobe.
Audio /Video equipment for sale, Flagstaff, AZ
by Hans Swets 6 years ago
I'm moving back to Europe. I'm selling of DV video equipment: JVC-GY500, Sony PD150 cameras, etc . Audio (Shure field mixer, boom, various microphones, Mixers, etc. For the complete list with pricing
© 2019 CreativeCOW.net All Rights Reserved
[TOP]